Terms And Conditions

Deposit 

A 50% non-refundable deposit is required to reserve your event date. Your reservation is not confirmed until the deposit has been received.

The deposit is non-refundable under all circumstances, including cancellations due to weather, illness, death, emergencies, or any other unforeseen events.

If you choose to cancel your reservation, the deposit will be forfeited. The remaining balance, if applicable, will be handled according to the terms of your rental agreement.

Payment

We accept cash, Cash-app, Zelle, Card, or Venmo (3% charge will be added to the Venmo payment).

Payment needs to be payed in full during pickup or charged to the card on file without any additional reminders.

Security deposit will be withheld if item is returned damaged or broken.

Pickup

Pickups are by appointment only on the day reserved.

We are able to allow earlier pickup upon request depending on availability of inventory. 

If we assist you while loading we are not liable for any damages made to your vehicle. 

We reserve the right to refuse the pick up of items if trailer is uncovered, dirty or contains other items or tools that can potentially damage our products. 

Care and instructions

All items must be returned to original packaging unless otherwise instructed. Additional charges may apply if items are lost or broken including crates or bins in which they were originally packaged. Additional charges apply if items are returned back dirty. 

Chairs & Tables

Chairs should be stacked 6 chairs high. The cushions removed and bagged. Tables and garden chairs should be folded and stacked. Any dirt and debris should be removed off the items. 

Linen 

Linen does not need to be washed but needs to be cleaned of any loose food. Linen needs to be stored in bags. Additional charges may apply if linen has excessive candle wax, burned holes, or stains including pen/marker. 

Plates 

Plates do not need to be washed but needs to be cleaned of any food. They must be stacked no more than 20 large plates per bin, and no more than 30 small plates per bin.

Cups

Cups must be placed in bins UPRIGHT.

Flatware 

Flatware does not need to be washed but needs to be cleaned of any food. Please recount all the flatware prior to returning. Additional charges may apply if items are lost. 

Dishwashing

Dishwashing is already included in your order. Solid food should be removed from the dishes and stacked into garage bags provided. Then plates should be placed back into the bin. Large plates should not have any more than 20 plates per bin. For smaller plates not more than 30 plates per bin. Cups should be placed back into its original container standing upright. Flatware should also be placed back into its original bin. 

Drop off

Items need to be dropped off by appointment time on the return date unless otherwise agreed by both parties. Additional charges may apply if items are not dropped off in time. 

Delivery 

Delivery is available upon request for an additional fee.

The delivery fee includes:

• Curbside delivery of rental items.
• Pickup of rental items after your event.

Full payment is required prior to or at the time of delivery.

To help ensure a smooth pickup, please have all items ready by:

• Placing all rental items back into their designated containers.
• Stacking chairs neatly.
• Returning all items to the same location where they were originally delivered, unless other arrangements have been made in advance.

Additional delivery fees may apply for locations that require carrying items up or down stairs, through long hallways, or to areas beyond the standard curbside drop-off location.

Please refer to our Care Instructions for additional information regarding the proper handling of rental items.

Additional charges may apply if rental items are not ready at the scheduled pickup time or if extra time or labor is required to complete the pickup.

Addition Information 

We reserve the right to refuse service to anyone without explanation. If you have any questions regarding on packing or caring for the items, feel free to contact us at 864-515-1707.